Privacy Policy

ChickenRun (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website or interact with our services.

This policy is issued in compliance with the Kenya Data Protection Act, 2019 (the “Act”) and applies to all personal data processed by ChickenRun in connection with this website and our restaurant operations across Kenya.

ChickenRun is a fast-food restaurant chain operating across Kenya, with branches in Nairobi, Nakuru, Kitui, and surrounding regions. We are the data controller for personal information collected through this website and our in-store operations.

For any questions or concerns about how we handle your data, you can reach us at: info@chickenrun.co.ke

We may collect the following categories of personal information:

• Contact information — name, email address, and phone number if you contact us directly or make a catering enquiry.
• Location data— approximate geographic location if you use the “Use my location” feature on our store finder. This data is processed only in your browser and is never transmitted to our servers.
• Usage data — pages visited, time spent, browser type, and device information collected automatically via cookies and analytics tools.
• Order data — when you order via Glovo or other third-party delivery platforms, those platforms collect and process your order details under their own privacy policies.

We use the information we collect to:

• Respond to enquiries, feedback, and support requests.
• Improve and personalise your experience on our website.
• Understand how visitors use our site so we can make it better.
• Send you promotional communications where you have given consent to receive them.
• Comply with our legal and regulatory obligations under Kenyan law.

We process your data only where we have a lawful basis to do so — typically your consent, our legitimate business interests, or the performance of a contract.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers — third parties who assist us in operating our website (e.g. hosting providers, analytics platforms), bound by confidentiality obligations.
• Delivery partners — when you place an order via Glovo or another platform, your delivery information is handled directly by that platform.
• Legal requirements — where required by law, court order, or government authority in Kenya.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential cookies — required for the website to function correctly (e.g. session state). These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website (e.g. pages viewed, time on site). We use anonymised, aggregated data only.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable Kenyan law. Contact enquiry data is typically retained for up to 24 months. Analytics data is retained in aggregated, anonymised form.

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — request that inaccurate data be corrected.
• Deletion — request that your data be deleted, subject to legal retention obligations.
• Objection — object to certain types of processing, including direct marketing.
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@chickenrun.co.ke. We will respond within 21 days as required by the Act.

Our website contains links to third-party services including Google Maps and Glovo. We are not responsible for the privacy practices of these platforms and encourage you to review their respective privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or complaints about how we handle your personal data, please contact us:

• Email: info@chickenrun.co.ke

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya at www.odpc.go.ke.